Terms and Conditions Understand

Terms and Conditions

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Copyright and Trademark Notice

All materials on URBANFOOD.LT including but not limited to content, logo, graphics, icons, and images are the property of Kvalitetas LLC. We ask that you do not republish, modify, upload, reproduce any of our materials without our written consent. Violations could infringe on our trademark and legal action will be taken.

Privacy Policy

All information provided by our users will not be shared with third parties for any other reason than to deliver product(s) to our clients. URBANFOOD Shop reserves the right to contact its clients using any one of the contact methods its clients provide. This site is secured for our customers' protection. We use cookies to store information. We also use third-party software for tracking and marketing purposes.

Delivery Policy

We ship to all countries, cities and provinces within the Lithuania. Shipping methods include LP Express also clients could take items in our office (address: Sauletekio av. 15-417, Vilnius, Lithuania). Items will go out for delivery within 3-5 business days if they are in stock. All of our products are warehoused and delivered from the Lithuania. All customers outside the LT will be responsible for duties and custom broker fees. Delivery dates cannot be guaranteed. You will be emailed a tracking number to track your shipment if tracking information is available.

Refund Policy

Before signing for any packages, ensure that all items for the given tracking number are present and the correct number of cartons is received. Should any items be missing, or damaged, make note of the issue on the delivery driver’s paperwork. You must have a copy of the paperwork to file your claim. Once the package has been signed for and accepted, URBANFOOD Shop will not replace any damaged products. There are no returns, refunds or exchanges permitted. To avoid product tampering and for the protection of our customers we do not accept any items back for return. Please adhere to these rules as there are no exceptions to this policy.

 

If there was an issue with your order, please contact a Customer Service Representative by emailing us at info@urbanfood.lt or call us at +37068776262.